It is a natural property of silver to get tarnished. Silver items may get tarnished, depending on several factors, including but NOT limited to "NO Use" also. As per our regular customers, Silver Articles sold by us are of "Higher" purity as compared to what is available in other Indian Jewelry stores in the U. S. The selection & collection of silver articles available in ready stock with us is unique and unmatched by any other Indian Jeweler in the U. S. In fact, most of the Indian Jewelers (who are selling Gold &/or Diamond Jewelry) in the U. S. keep away from carrying &/or selling Silver Articles & Non Gold Jewelry due to several reasons. Silver Items bought from us may be cleaned after use with good quality Silver Cleaner which one may find available in stores like Wall Mart etc. We cannot and DO Not guarantee ANYTHING once the item is purchased from us & leaves our store because of several unknown factors (during & after use)which may be beyond our knowledge or control.

Gold Jewelry does NOT generally turn black but may need polishing (for shining) after some time. If the Gold Jewelry is Rhodium plated, then the Jewelry may turn colors due to perspiration or any chemical or perfumes etc. The Silver jewelry may not turn black if proper care is taken by the user. Sometimes, it also depends on the perspiration of the user. Proper care of your Silver Designer Jewelry is that you should keep it away form chemicals, mainly perfumes. You may spray the perfume before you put on the set, but avoid direct spray of your perfume on the Jewelry. In any case, maintenance of any kind of Jewelry purchased by a customer is a customer's duty and we may be able to get something repaired here, in the U. S., if possible and at a cost to the customer, and after looking at the Jewelry only.

Depending on the price of the Item, we use the finest assortment of stones possible and available in that price category. These may include, Coral, Rubies, Emeralds, Sapphires, Turquoise, Garnett, Onyx, CZs, precious, semi - precious, synthetic etc.

Once we receive your order and after verification (from security point of view of all concerned) and payment processing, we usually ship out the next business day, in whichever shipment type you have selected. If the ordered item is NOT in stock or for ANY other change, we will inform you by email. For custom orders, we have to process the order (and the payment) and then only try to get that item made.

Quality of Diamonds used may vary from piece to piece. Our emphasis is mainly on the Exclusivity of the Designs at the price offered to you here in the U. S.

Unfortunately, we do NOT offer any blank guarantee or fine print guarantee. We are more in to specialty & exclusivity Jewelry. We believe in bringing finest Jewelry pieces from India for you (our customer) to enjoy the beauty of that piece and receive the compliments, which we think is priceless. However we do have satisfied customers all over the world over last 12 years.

We want our customers to be fully satisfied. But due to specialty and unique nature of our product line, we are unable to offer any blank "satisfaction guarantee" after the purchase. A genuine concern or problem from a good customer may be addressed after we fully understand the nature of concern or problem. If possible, then we may accomodate the customer & try to satisfy. However, we must first receive the problem or the concern by email and the customer must clearly understand that we are not obliged in any way to satisfy the customer as per their whims & fancies. We have "satisfied" customer base and their Testimonials on our site may be an indication for you to feel satisfied "before" purchasing from us. Our showroom or our site is really NOT looking for customers who are penny pinchers. Though our good customers are saying that they have saved thousands of dollars each year, while looking their best and by buying "smart" Jewelry from us (on our advice). According to us, that satisfaction is the only real satisfaction that we as a Jeweler could have offered to our good customers. Compliments is priceless and our good customers have experienced that by overall spending less and getting more. We have heard enough horrible stories from people who have purchased from other Jewelers in our market & elsewhere. Our customers are mainly those whose criteria is selection, collection & availability in the U. S. If one wants to compare the prices with other stores or prices in other countries etc., product to product, then we are NOT their Jeweler and they are better off buying their needs else where. We have focused more on Beauty, Compliments and Positive Effect rather than just price, price, price or resale value and money, money, money. A so called Educated customer (actually a Doctor) selected an astrological stone & ordered us to make custom size ring for him. A week after wearing that ring, his wife came in very satisfied & said that the ring produced very positive effects & results and that she also wants to make another ring for her brother. A couple days later, the Doctor customer came in with a grim face & said that the stone is not as "valuable" for the money he had paid. Just to mention (interestingly) that we had made only $ 150 profit on his whole payment of $ 900 for the ring which included the Gold cost, Custom making charges, the stone cost, sales tax & credit card charges. Please remember that he had selected the stone from what was shown to him. During the conversation, we gathered that he was actually acting up just because another Jeweler in the market (whose son he claimed was his friend) had "educated" him about the stone value (& not about the positive effect). Irrespective of who had "valued" that stone, how can he create a "scene" in a Jewelry showroom "after" applying his own mind in selecting the stone? If he said that he had trusted us, then even that turned out to be a lie as he was trusting the word of "someone else" versus the positive effect that him & his family had experienced. So, how can we "satisfy" such customers who themselves cannot "satisfy" their patients or guarantee anything to their patients when it comes to them & their area of work? Such customers are whimsical, arrogant and "value" concious even in the field of astrology & astrological stones where "value" means effect value and NOT money value. The amount of time put & the aggravation we had to face from such customers teach us to be cautious before promising any sorts of satisfaction guarantee. Hence NO tall promises. We (and our products) are only as good as you are. That is the only reasonable satisfaction promise we can give.

We have the largest & finest collection of Ganeshas in the world. We have approx. 15,000 pieces of Ganeshas as a part of our collection in the U. S. The range is so unique that after seeing only a few hundred of them, your mind will virtually stop functioning &/or stop thinking or talking rationally. The sheer range & beauty of these Ganeshas with us is beyond the grasp of anyone. Especially with one person & in one store & that too in a Jewelry showroom in the U. S. Even the richest people of the world, with all their material wealth, cannot even get ten percent of our collection. It's all grace of Ganesha and hence we consider ourselves as the chosen ones. People nowadays, simply doesn't want to put their material wealth (some money) in Ganeshas. So how can they put their entire wealth in them? It's NOT about material Shakti. It's about spiritual Bhakti. The path of surrender & samarpan. And now even you can be a part of that path by starting your own small collection from what we have to offer. Blessings are Guaranteed!!!!!!

It's all grace of Lord GANESHA.